Lawyer: Dragged Passenger Will Need Reconstructive Surgery

Patrice Gainsbourg
Abril 20, 2017

When the poll asked if people would choose a flight identical in $204 cost and timing with United or American, 70 percent said American.

"This ensures situations like Flight 3411 never happen again", she said. Cellphone video of the incident sparked widespread outrage and created a public-relations nightmare for United.

Last year Delta got more passengers to give up their seats than any other USA airline, partly by paying more than most of the others.

At least one other airline is rethinking its policy too.

Other airlines have not said whether they will increase their compensation limits to displaced passengers. But no one volunteered, so the airline chose the passengers.

In an unrelated incident, a United passenger complained that a scorpion stung him during a flight from Texas, also on Sunday.

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Hitler and the Nazis used gas chambers to massacre millions of Jews, even though he did not use any chemical weapons on the battlefield.

For Dao, who came to the US after fleeing Vietnam by boat in 1975 when Saigon fell, being dragged off the plane "was more horrifying and harrowing than what he experienced in leaving Vietnam", Demetrio said. Chief executive Oscar Munoz initially called Dr Dao "disruptive" and "belligerent" and apologised only for the need to "re-accommodate" him, but later struck a more contrite tone in a nationally televised interview. The three Chicago Police Department officers involved were suspended last week. "I deeply apologize to the customer forcibly removed and to all the customers aboard", Munoz said of the passenger he seemed to fault in his letter to employees.

In a statement issued Thursday, United said the company will no longer ask law enforcement officers to remove passengers from flights "unless it is a matter of safety and security", and will review its training programs for employees.

Dao, who was traveling to Louisville, Kentucky, on April 9, suffered a broken nose, a concussion and lost two teeth when he was pulled from his seat by officers from the Chicago Department of Aviation to make room for four employees on the overbooked flight.

Attorney Thomas Demetrio said Saturday that the agreement means a court hearing scheduled next week isn't taking place.

The company also repeated its apologies, saying Munoz had reached out to Dao "on numerous occasions".

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