David Dao & United Airlines Reached An "Amicable Settlement"

Judith Bessette
Mai 9, 2017

VIDEO: Air travelers say United taking right step with changes Also Thursday, the troubled airline released a report detailing mistakes that led to the incident involving Dao and announced other policy changes including: -Establishing a customer solutions team.

Munoz "said he was going to do the right thing, and he has", Demetrio said in the statement.

Dao attorney Thomas Demetrio applauded United's move, calling the changes "passenger friendly".

Dao was waiting to fly to Louisville, Kentucky, an April 9 when the airline decided it needed four seats for Republic Airline crew members who needed to travel to work another United Express flight in Louisville the next morning.

Dr Dao was violently removed by airline law enforcement officers after refusing to give up his seat to United staff.

Demetrio praised the policy changes at United.

He was a passenger on an overbooked flight from Chicago to Louisville.

With its chief executive promising to refocus on customers, the company said it will change its policies to, among other things, offer passengers up to United States dollars 10,000 in compensation for giving up a seat on an overbooked flight, and reduce overbooking in the first place. United also says it will find other ways to move crew members to locations, like transporting them to other airports or by auto, to avoid having to bump passengers.

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In the future, United has stated that it will offer up to $10,000 to customers who volunteer to give up their seats on an overbooked flight.

His attorneys had said they planned to file a lawsuit against the city of Chicago and the airline.

Munoz first defended the airline and described Dao as "belligerent" before publicly apologizing days later and vowing to do better.

Now Southwest's CEO said the airline will no longer overbook flights, a change that could start as soon as next month.

"Our goal is to reduce incidents of involuntary denial of boarding to as close to zero as possible and become a more customer-focused airline", the carrier said in the statement.

His nose was broken, some teeth were knocked out, and he suffered a concussion.

Demetrio also went out of his way to compliment United CEO Oscar Munoz in the settlement announcement.

Video of his removal on 9 April showed Dr Dao, 69, screaming in pain as he was grabbed and hauled out of his seat.

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