Ed Sheeran cancels 10000 concert tickets in war against predatory touts

Rebecca Barbier
Julho 17, 2017

Ed Sheeran has cancelled 10,000 tickets to his London shows next summer that were being re-sold at rip-off prices.

Within hours, thousands of tickets for the Wembley gigs were relisted on resale sites like StubHub and Seatwave for up to eight times the face value.

"The promoters have been monitoring the sales transactions in close conjunction with the National Trading Standards cyber crime team and have identified many multiple purchases which are in contravention of the terms and conditions for the sale of the Ed Sheeran tickets".

Tickets for the singer/songwriter's eleven-date 2018 stadium tour were sold out within minutes.

"This resulted in 90 per cent of tickets being delivered into fans' hands at the face value".

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Despite these efforts, the promoters have accused one company in particular, Viagogo, of ignoring their requests. They are now warning that there is an increasing number of customers who have paid over the odds for tickets that could yet be cancelled.

Promoters continue to advise fans not to buy from unauthorised sites, listing viagogo.com, edsheerantickets2018.com and ticket-selection.com as examples.

On this tour, any tickets that are resold will not be valid unless they are bought and sold through Ed's official resale partner, Twickets.co.uk.

Which? home products and services managing director Alex Neill, said: 'By purchasing tickets to a concert from an unofficial website, you run the risk of being declined entry and may end up paying massively over the odds. Even though more tickets were added a few hours later, it quickly became clear that numerous tickets had been bought by touts, who were then trying to sell on the tickets for vastly overinflated prices, such as £174,000 for one pair, on resale sites.

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