HTC apologises after ads appearing on the default keyboard

Eloi Lecerf
Julho 17, 2017

We're not sure if HTC will be removing ads as a result of this backlash, so for now users will have to either live with it or find an alternative app.

HTC's latest smartphones are sold with a third-party keyboard called TouchPal pre-installed as the default. As if it weren't bad enough to be faced with ads no matter what corner of the Interwebs you go, HTC has decided that you should also see them in nearly all screens of your smartphone.

The uproar started when the free version of TouchPal, which comes as the default on the HTC 10, started to show adverts.

There is no official explanation as to why this is happening but at least HTC 10 owners know they've been heard by the company and that the Taiwanese tech giant has already reached out to the public.

HTC apologises after ads appearing on the default keyboard

That said, HTC is not without fault here.

Over the weekend, posts showing ads on HTC's keyboard app circulated like wildfire on social media, and many users joined the commotion to report seeing similar ads on their HTC-made phones. After all, they are the ones who chose to partner with Touchpal and are guilty of letting the ad update through, whether by commission or omission.

Both companies are to be blamed in this case. Ads will be removed "as quickly as possible", while in the meantime, folks on Twitter are being told to locate the TouchPal app in the Settings menu and uninstall its updates.

HTC has come under fire with ads started appearing in the stock keyboard app on one of its flagship devices. More worrying, however, is the thought that such an invasive change slipped past HTC or that it allowed it to go through, despite being "not the experience we intended". The good thing is that users can take matters into their own hands and install another keyboard. Hopefully this is the first and last time such an unintentional misstep happens.

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